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See what our Customers Say


  176

10/12/2018
Best bike ever
"The whole thing is genius! From the no fuss, no guess sizing chart to the quick delivery, super easy set up and amazing quality bike and brakes! Can’t brag about this bike enough. My 6 year old daughter climbs hills like it’s nothing now and stops quickly and easily. Love it!!! Love it all! "
James c.
10/10/2018
Great Customer Service
"My son was so excited about the bike. Their was a mix up with FedEx and they still made sure to replace the bike that was lost to make sure my son's birthday was not ruined. Great people and a great product. "
Jonathan W.
10/10/2018
Thrilled with Purchase!
"I’m really pleased with our overall experience. Putting the bike together took no time at all and our 4 year old was riding within an hour and a half of getting on the bike. Really, really pleased with the bike."
Katherine C.
10/07/2018
Perfect bike- easy assembly!
"We were looking for a “big kid bike” for our 5 year old daughter who learned to ride on a balance bike with a handbrake. She is more superhero than princess, so we also needed a bike that came in cool colors. This bike is perfect! Assembly was so simple, and she is zipping around our neighborhood as happy as can be! I wish I had bought this for our older daughter as well - not having the coaster brake has made things so much easier. We will be buying more from Guardian!"
Katherine M.
10/07/2018
Great first bike
"I had trouble finding a first bike with no coaster brake (wanted home to be able to adjust the peddles to get the bike moving easier, and not panic while turning and hit the brakes and tip the bike) and I came across this one. We first thought he may have issue with a hand brake and peddling, but from his first time on he had no issues stopping with the hand break. Simple to pull and only having one lever is great. We did add on some training wheels which was easy, and the company may want to offer as an additions so you know they will fit, but we had no issues with assembly. Well worth the $$$"
Paul K.
09/27/2018
Best customer service ever!
"We purchased a Guardian bike for my son’s 10th birthday. He loves it and rides it every day to school. On his 11th birthday, his best friends mom backed over his bike! Devestated. We took it to a bike shop who said it needed several new parts. We called Guardian to inquire about purchasing the parts and they sent us all of them, free of charge!! (We paid shipping only) What other bike company would be so awesome?! Reaffirmed our decision to go with Guardian in the first place. Amazing bike, amazing company. Recommend them to all our friends. Thank you Guardian!"
Priscille R.
09/27/2018
My 6 yeard old loves his band new bike!
"The bike is lightweight, sleek and my son loves his gears. It’s quite hilly here and he zips up them quite easily now. The brake system is amazing. He is so excited to ride his new bike to school everyday!"
Laurel B.
09/25/2018
Fantastic Customer Experience
"Guardian Bikes may just offer the very best customer service that I've ever experienced. The Sure Stop braking system sold me on this particular bike but the prompt, courteous, and bend-over-backwards-to-help customer service sold me on becoming a customer for life. I had a few questions after assembling the bike (assembly was super easy, by the way!) and filled out a form on Guardian's website on a Sunday afternoon. I had read that the owner, Kyle, is super responsive but I was not at all expecting to receive a response that very afternoon (it was Sunday, after all!). Kyle blew my expectations out of the water by responding approximately 5 minutes later with his email address, cell phone number, and invitation to FaceTime him so that he could ensure that the bike was correctly and safely assembled. Wow! As for the bike, it is very well-made and pretty darn cute as well. Overall, this was an incredibly positive experience and I have no doubt that I will be shopping for Guardian bikes for my other two nieces when they reach riding age as well! "
Lidia R.
09/20/2018
Refreshingly considerate and genuine customer care
"Truly amazing customer service for a great product. I ordered my daughter's bike on Amazon and it arrived without the parts box. I contacted Guardian and they shipped out the parts straight away. Well worth the extra day or two to wait, because the bike itself is exactly as promised- lightweight, stylish, and safer to ride. The bigger issue I had came and the impressive service I received came about 90 days later. My daughter's height was in-between the 20" and 24" recommended ranges, but on the lower side. I chose to go with the smaller 20" because I just couldn't see her riding safely on a the same 24" size wheels that her big brother has. She started riding the 20" bike right at the end of the school year to and from school, and things seemed ok with the bike. After summer when school started again, she let me know that she was having a tough time keeping up with the crew she rides to and from school with. I saw this myself one day as she rode home, and it was because of the bike sizes. She's small for her age and the other kids had bigger bikes. Her legs were going much faster than the other kids' and she was still struggling to keep up. Uh-oh, daddy picked the wrong bike. I sent Guardian a message on facebook messenger, telling them what was happening. This was close to 90 days after I ordered the bike. Guardian was extremely understanding, polite and considerate, which is rare these days when it comes to customer service. They coached me through confirming the right bike size and style, and after I paid only the difference in cost between the smaller bike and the bigger bike, they shipped me a brand new bigger bike and I sent back the 90-day-old bike. Now my daughter keeps up with her crew with no problems and I know that she's on a safe, lightweight bike that she really enjoys. Very happy and pleased with the product and service. "
Warren B.
09/20/2018
Excellent bike and could not be happier!
"The bike is very well built and the service of the company was top notch! My daughter loves the bike, to say the least! Additional it’s very light weight and easy for her to handle yet safe as can be (amazing breaking system). Would highly recommend and could not be happier with our purchase! Will be buying another one for my younger daughter very soon and would not bother look at any other brand! If ‘s pricey but for the quality and safety, a bargain in my humble opinion!"
David M.
09/19/2018
Very nice bike
"Smooth transaction. My 7 y/o son liked it. He got use to it very quickly just moving straight from 16” to this. I think the seat needs more cushioning. Overall we’re happy. "
Vladimir O.
09/19/2018
Fantastic Bike and great experience
"Ordered 16" bike for my daughter. I took less than 10 minutes to un-box and assemble. It is so much higher quality than the big box bike she was struggling to ride. She absolutely loves her new bike and the braking system is awesome! I highly recommend Guardian bike. "
Scott F.
09/19/2018
Fantastic bike
"My kids started with the 14" Woom 2 bike which is widely known as the best. When my kids were ready for a 16" I was planning on upgrading to the 16" Woom 3. Then I discovered the Guardian Ethos which was significantly less expensive but the quality was on par with Woom. My kids love their new Guardian Ethos bikes and I am a very satisfied father."
Borahm K.
09/13/2018
Great bike - parent + kid approved
"Easy to put together and easy for our 6 year old to ride! We chose a Guardian bike because of the safety features (surestop brakes) and because it’s made in the USA. Very happy with our Guardian bike and are looking forward to purchasing another for our energetic middle!"
Kristina G.
09/13/2018
Awesomeness
"Great experience and company. Very happy with the bike. "
Josh G.
09/13/2018
Just what you would expect, perfect!
"If you want a bike that will last, high quality, look great, and most importantly a extremely safe bike then just save yourself from reading a bunch of reviews as I did and just get this bike. My daughter which is 7 has the 24” version with the gears and she loves it and rides it with ease with the seat all the way down. She loves how it looks, how light the bike is and how fast she can go. Everyone that sees it wants to know about it. Well worth the investment and seems to be built to last and grow with your kid. I plan on purchasing another for my son in a couple of years when he can fit into a 24” version. Thanks again Kyle!!"
Greg H.
09/13/2018
Guardian 20 Inch Bikes For Both Kids
"I purchased two 20 Inch Bikes, one for each of our two kids. These are good quality bikes, and the kids are enjoying them. One bike had the wrong size assembly wrench shipped with it, but that was no big deal because I had the correct size wrench in the tool box. No problems at all with the other bike. Overall a very good experience, and I would recommend the 20 Inch Guardian bikes to others looking for a good quality kids bike."
David B.
09/13/2018
Proud Owner of two Guardian bikes
"We purchased a Guardian bike for our middle daughter for her 7th birthday after doing extensive research about the safest options online. Guardian's braking system was a safety feature unlike any I found on competitor bikes. When we received the bike we were immediately impressed with not only the braking system, but also the sturdy yet lightweight design. So impressed, in fact, that we recently purchased another Guardian bike for our oldest daughter. Our girls love their new bikes and their younger sister is anxiously awaiting the day that she too will have her very own Guardian bike! "
Beth W.
09/12/2018
What a great design
"I bought a 20" for my 8 year old daughter and both of us are so happy with the purchase. My daughter feels like the coolest kid on the block riding a great looking bike with the coolest breaking system around. The set-up was quick and easy and I'm very impressed with the lightweight construction and high build-quality. This bike was well worth the wait. I'll definitely be purchasing one for my 7 year old daughter next year."
Paul T.
09/12/2018
What a great design
"I bought a 20" for my 8 year old daughter and both of us are so happy with the purchase. My daughter feels like the coolest kid on the block riding a great looking bike with the coolest breaking system around. The set-up was quick and easy and I'm very impressed with the lightweight construction and high build-quality. This bike was well worth the wait. I'll definitely be purchasing one for my 7 year old daughter next year."
Paul T.
09/12/2018
Very Satisfied
"We are very excited with our Guardian Bike purchase. My daughter loves the bike!! The customer service was very good. There was an issue with the original delivery date and Guardian Bikes was proactive in letting us know about the issue and making sure we were satisfied with the resolution. Setup was easy! Looking forward to watching my daughter enjoy her new bike. "
Mark P.
09/12/2018
Very Satisfied
"We are very excited with our Guardian Bike purchase. My daughter loves the bike!! The customer service was very good. There was an issue with the original delivery date and Guardian Bikes was proactive in letting us know about the issue and making sure we were satisfied with the resolution. Setup was easy! Looking forward to watching my daughter enjoy her new bike. "
Mark P.
09/12/2018
Great bikes and great service, best bikes for kids around.
"I have two bikes (the big geared 20 inch and the little 20 inch) and my kids absolutely love them and the braking is just great. My kids slam on that break sometimes and never runs into trouble or flips, just sometimes leaves skid marks on the sidewalk. When they try, the braking gives them excellent control of their speed. The second bike was on backorder but shipped exactly when the expected shipping date was. The style is also super cool, my kids get compliments on these bikes wherever they go! I specifically love that there is a little 20 inch bike that is more affordable now. My very tall and physically brave 4 year old was able to skip from his balance bike to the short 20 inch thus avoiding the need to buy an additional 16 inch bike. It probably would have been easier to learn on a 16 inch, but great to save on the bike collection."
Yunus K.
09/11/2018
Customer service diven company
"All my experiences with them have been excellent, impressive. (The bikes are great, but not perfect). The first time I called, I asked about training wheels- whether I could adapt the rear axle for them. The person who answered the 1-800 number was ONE OF THE PEOPLE WHO DESIGNED THE BIKE! And he was extremely helpful, and very patient and explained everything. My experiences with another customer rep, who helped me cancel an order (I had already ordered one) of a bike that was already in the mail, was very good. Kyle was communicative, and worked to get the bike back to the company. The bike is well designed, not heavy, and the one hand brake is very sensible and safe. I think that brake idea is really good, but the company did not rest on that idea - they seem to make quite an effort to have excellent customer service..... "
Daniel R.
09/11/2018
Fantastic
"Fantastic bike! My son absolutely loves it! This is most definitely not a large retail chain priced bike- this is an investment. One to be made if your child rides daily to and from school (as was the reason I purchased this) or around your neighbor for fun. I feel good knowing he is on the safest bike possible for his bike ride to and from school everyday going up and down hills. It’s a definite upgrade from his last large retail chain bike, which served its purpose for occasional usage. Gears shift effortlessly, and assembly was a snap, took us all of 5 minutes after watching the short video link provided in the email sent before delivery. Very pleased with this bike as is my son!"
Traci H.
09/11/2018
Great product!
"It was a breeze to assemble. My kid is happy with it. "
Nelson S.
09/11/2018
Easy to ride
"Fast shipping. Great customer service. Quick response. Son loves bike and easy to ride. Smooth and looks bright and cool."
Athena K.
09/04/2018
Greatest customer service!!!
"Kyle was awesome and went way way above and beyond. The bike was so amazing, I bought another for my other son."
Zvi O.
08/31/2018
BEST BIKE EVER
"My 6 yr old son is in heaven. Well made bike- love the brakes. So easy to put together. I researched bikes for 6 months. Highly recommend! "
Courtney H.
08/15/2018
Great first bike
"We wanted a safe bike to learn how to ride a 2 wheeler without training wheels. The fact that it comes without the pedals installed makes it perfect for our learning method. Our daughter has been using this bike every day as a balance bike to learn steering, balance and braking and she absolutely loves it! We can not wait to put pedals on. We practice alot with the brake and we are so impressed with how fast and efficient it is. Very happy so far!"
Marina S.