Customer Reviews
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Fantastic Customer Service
We purchased a balance bike for my daughter’s 2nd birthday. It was absolutely adorable, super light weight, and easy to assemble. Couldn’t ask for a better balance bike. Unfortunately, balance bikes are not for every kid and our daughter never took to hers. She tried it many times over the course of a year, and regularly requested a bike with pedals instead. While researching bikes with training wheels, I discovered Guardian Bike’s return policy of 365 days. I initiated the return 364 days after ordering, and they responded immediately. I was able to drop off the bike for a local foster child, and received a full refund for the bike very soon after emailing a photo of the donation receipt. I couldn’t ask for better customer service, and will definitely be ordering big kid Guardian Bikes in the future! If you are on the fence about ordering your child a guardian bike, go ahead and do it because there is truly no risk in trying it out! Chances are your kiddo will love it!
Guardian 14
Great experience. We were kept abreast of the status of our order and excellent customer support. Great product.
Awesome bike and great customer service
Our bike came quickly and is a very good quality! Our daughter loves it! I contacted their customer service and they immediately responded and went above and beyond. Great company! I’m so happy we purchased our bike from Guardian!
Best Bike Ever!
My Grandson was thrilled with his new bicycle! I was thrilled because the quality is outstanding, customer service Guardian Bikes provides is amazing and the products are made in the USA! Win, Win, Win! Just getting ready to order another bike for my other grandson!!!! Thank you, Guardian. Bikes you are very much appreciated.
Great bike
Wonderful for a young person going from petal brakes to hand breaks.