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Free 365 Day Returns Learn More

How do I return a bike?


Our return policy lasts 365 days from the delivery date of your item(s).

For returns, we ask that you donate locally to a charity. 

Donating your bike is a great way to give back to the community! To start a return please email us your request and order number to

We need two items to complete a return:
  1. Donation receipt or official thank you letter
  2. A photo of the bike at the charity or organization

Once we receive those items we will process your refund.


For Expedited Shipping:  The products will be fully refunded but only a partial refund will occur on shipping to a total of $29 (regular ground amount).  The full expedited shipping charge will NOT be refunded in full

Exchanges - We're happy to help you with an exchange. Our return/Exchange policy lasts 365 days from the delivery date of your item(s).
If your bike is too big or too small, please use our RideSizer® app to find the perfect fit or contact us at


Returns - Hawaii and Alaska must be done with the donation option to receive a full refund of the bike and shipping.  If you prefer shipping the item back to us we will not refund return shipping only the item and shipping cost to you.  

Size Exchanges - We are unable to do size exchanges due to shipping cost to these locations but you can do a return and reorder the correct size.


Training Wheels Compatible

We recommend using the balance bike method when teaching your child to ride a bike, but understand all children learn differently.

Compatible training wheels can be purchased here for our 14", 16", and 20" Bikes.

🎁 Important!

Guaranteed Holiday Delivery ended at 6:30pm EST, on Friday, December 15th for all in stock bikes.

For all current in stock bikes, you will see a “May Arrive Before Christmas Badge”. This badge indicates we have inventory ready to ship out.

Please see transit times below. Note that these are estimated business days, and delays can be expected this time of year. We do not offer expedited shipping at this time.

Thank you, and happy holidays!

Bike being assembled

Assembly Steps

Step 1: Attach Handlebars

Step 2: Attach Pedals

Patented SureStop® Brake System

  • Easier to use – single lever braking

  • Safer to stop – prevents head over handlebar accidents

  • More control – stops faster by balancing front/rear braking automatically

Kid Friendly Gear Shifter

  • 7-speed twist shifter

  • Red visualizer to help with gear selection

  • Fun and easy way to learn