My Shopping Cart

Subtotal:

Free Shipping

Limited time only!

-

DAYS

:

-

HOURS

:

-

MIN

:

-

SEC

Guaranteed Holiday Delivery while Supplies Last Learn More
x

How do I return a bike?

Returns

Our return policy lasts 365 days from the delivery date of your item(s).


For returns, we ask that you donate locally to a charity. 

Donating your bike is a great way to give back to the community! Once the donation is complete, just send us the proof of donation (donation receipt). To start a return please email us your request and order number to [email protected] and once you get the bike donated, just email us proof of donation (donation receipt) and a photo of the bike at the charity.

For Expedited Shipping:  The products will be fully refunded but only a partial refund will occur on shipping to a total of $29 (regular ground amount).  The full expedited shipping charge will NOT be refunded in full

Exchanges - We're happy to help you with an exchange. Our return/Exchange policy lasts 365 days from the delivery date of your item(s).
If your bike is too big or too small, please use our RideSizer® app to find the perfect fit or contact us at [email protected].

HAWAII and ALASKA:

Returns - Hawaii and Alaska must be done with the donation option to receive a full refund of the bike and shipping.  If you prefer shipping the item back to us we will not refund return shipping only the item and shipping cost to you.  


Size Exchanges - We are unable to do size exchanges due to shipping cost to these locations but you can do a return and reorder the correct size.


 

365-Day Returns

Put our bikes to the test for a FULL YEAR

Return your bike at any time within the first year for any reason, we even cover shipping.

We Cover:

  • Free Returns & Exchanges

  • Local Mechanic Repairs

  • Spare Part Replacement

Training Wheels Compatible

We recommend using the balance bike method when teaching your child to ride a bike, but understand all children learn differently.

Compatible training wheels can be purchased here for our 14", 16", and 20" Bikes.

🎁 Important! Guaranteed Holiday Delivery Available!

Limited inventory! To ensure your gifts arrive by Christmas look for our distinctive Guaranteed Holiday Delivery Sticker.

To confirm, check the estimated ship times below the Add to Cart button on each product page. Bikes ordered before December 18th AND have our Guarantee Holiday Delivery Sticker WILL arrive before Christmas.

Questions or need help? Our Customer Experience (CX) team is ready to assist you via chat or email.

Happy Holidays

Bike being assembled

Assembly Steps

Step 1: Attach Handlebars

Step 2: Attach Pedals

Patented SureStop® Brake System

  • Easier to use – single lever braking

  • Safer to stop – prevents head over handlebar accidents

  • More control – stops faster by balancing front/rear braking automatically

Kid Friendly Gear Shifter

  • 7-speed twist shifter

  • Red visualizer to help with gear selection

  • Fun and easy way to learn