So easy!

This bike is the one you need. It arrived on a Monday and my son was pedaling by Wednesday. Mastering the balance and hand braking first was key- not having a coaster brake was essential and made all the difference. Now I can’t keep up with him!

Best bike ever

This bike is the real deal- I got it for my 8 year old grandson’s birthday. He literally rode this bike within 10 minutes of trying. And within one day navigated turns, hills and the brakes. If you are thinking about a purchase you won’t be disappointed.

Excellent quality, and it's American made. Love it

Order 385105 disappointed dad, bummed kid

Ordered at 14” for my 4yo’s birthday. Spend a substantial amount of time researching good quality bikes. Most are too heavy, have caster pedal brakes that psyche kids out when learning to ride or at too expensive. Bike arrived promptly. I tried to set up the evening before the birthday party. Overall set up is somewhat intuitive and easy, but because it was a nice bike, I wanted to ensure I didn’t miss any steps. The included instruction booklet, which is more like a 50 page indemnification clause, was clearly written by a lawyer who once read about the concept of a bicycle and engineer who once read about the idea of a child, was not helpful. It was packed full of information about what a bike is and also equally vague about how to set anything up. I hit up you tube to find part 1 and 2 of 14” set up. Short 2 min videos that were so-so. To install training wheels I had to hit up a QR code to watch another video on the website. From there I realized the bike rear wheel was bent, it wobbled and rubbed against the brakes. I navigated the website which was quite annoying to find support videos posted on Vimeo. Ok, third platform. Went there and adjusted per the video, no dice. Reached out to customer service via chat. Used a post a video option to facilitate the process. Video was rejected. Got an email next am on Saturday asking for a photo, which seemingly was odd because it’s a moving part. I was hoping to save them time and money to send a part rather than a new bike… my mistake. I’m happy they have a professional staff working on the weekends. They are prompt to respond but the process they follow is very cumbersome. Long story short, didn’t believe me that it was damaged and needed me to upload a video. I had to shoot a video, dl an app to compress by reducing the resolution to 540p. I then had to splice into 5 parts and email in 3 separate emails. They finally believed me. Meanwhile it’s the day after my kids birthday and after watching him sit on the bike all night, I get to tell him it’s busted and we can’t ride it today. Note: It’s easier to return or exchange the bike than deal with warranty. They don’t want to deal with return shipping so the onus is on the consumer to donate the bike to a charity. It’s a cool concept, but they require receipt and submit it to them before they refund your money. They ask you to order a replacement first and will send you back your money after you submit your donation receipt. Problem with a broken bike, it seems wrong to donate a defective bike to a charity so the next kid, who’s family may have fewer resources and time, gets to be disappointed also. Here’s a break down of the entire process. 1) Received bike via fedex. 2) Referenced chapter book of lawyer written disclaimers with no useful information. (Hoping to confirm my set up on a pricey bike was correct). 3) Went to YouTube - found 2 short videos on set up. 4) scanned QR code for training wheels. Brought to a video in another platform. 5) youtube setup videos seemed short and incomplete (bike set up is actually that simple). I referenced set up on website. This works ok, but is unintuitive to find. Also why this can’t be printed in the lawyer booklet is beyond me. 5) Bike rear wheel was bent. Did not rotate freely and rubbed on brakes. Went to website support to find videos posted on Vimeo (another platform) to adjust brakes. 6) tired with no success 7) went to support chat to send a message 8) filmed video and was rejected by chat client despite it allowing this option 9) got an email next day (Saturday 8am) from support (that was nice) 10) was asked to send a photo, but a photo of moving wheel isn’t helpful. 11) I expressed my frustration to this point and outlined all my steps 12) got email next day (Sunday) saying I needed to send a photo for trouble shooting. Said maybe a video could be sent via email 13) requested an exchange instead and was told to go drive this to some charity and donate and get a receipt before a refund is issued compression 14) gmail limits file sizes so had to shoot a video, download a video editing app, reduce resolution to 540p and compression to reduce file size. Then had to splice into 5 parts and email in 3 separate messages. 15) they agreed to send me a rear wheel 16) requested an exchange because I don’t want to spend more time fixing this bike and removing the chain, gears, bearings etc. 17) waiting to hear back. Feel like it shouldn’t be this hard.

Order #385105 - disappointed parent, disappointed kiddo

Ordered at 14” for me 4yo’s birthday. Spend a substantial amount of time researching good quality bikes. Most are too heavy, have caster pedal brakes that psyche kids out when learning to ride or at too expensive. Bike arrived promptly. I tried to set up the evening before the birthday party. Overall set up is somewhat intuitive and easy, but because it was a nice bike, I wanted to ensure I didn’t miss any steps. The included instruction booklet, which is more like a 50 page indemnification clause, was clearly written by a lawyer who once read about the concept of a bicycle and engineer who once read about the idea of a child, was not helpful. It was packed full of information about what a bike is and also equally vague about how to set anything up. I hit up you tube to find part 1 and 2 of 14” set up. Short 2 min videos that were so-so. To install training wheels I had to hit up a QR code to watch another video on the website. From there I realized the bike rear wheel was bent, it wobbled and rubbed against the brakes. I navigated the website which was quite annoying to find support videos posted on Vimeo. Ok, third platform. Went there and adjusted per the video, no dice. Reached out to customer service via chat. Used a post a video option to facilitate the process. Video was rejected. Got an email next am on Saturday asking for a photo, which seemingly was odd because it’s a moving part. I was hoping to save them time and money to send a part rather than a new bike… my mistake. I’m happy they have a professional staff working on the weekends. They are prompt to respond but the process they follow is very cumbersome. Long story short, didn’t believe me that it was damaged and needed me to upload a video. I had to shoot a video, dl an app to compress by reducing the resolution to 540p. I then had to splice into 5 parts and email in 3 separate emails. They finally believed me. Meanwhile it’s the day after my kids birthday and after watching him sit on the bike all night, I get to tell him it’s busted and we can’t ride it today. Note: It’s easier to return or exchange the bike than deal with warranty. They don’t want to deal with return shipping so the onus is on the consumer to donate the bike to a charity. It’s a cool concept, but they require receipt and submit it to them before they refund your money. They ask you to order a replacement first and will send you back your money after you submit your donation receipt. Problem with a broken bike, it seems wrong to donate a defective bike to a charity so the next kid, who’s family may have fewer resources and time, gets to be disappointed also. Here’s a break down of the entire process. 1) Received bike via fedex. 2) Referenced chapter book of lawyer written disclaimers with no useful information. (Hoping to confirm my set up on a pricey bike was correct). 3) Went to YouTube - found 2 short videos on set up. 4) scanned QR code for training wheels. Brought to a video in another platform. 5) youtube setup videos seemed short and incomplete (bike set up is actually that simple). I referenced set up on website. This works ok, but is unintuitive to find. Also why this can’t be printed in the lawyer booklet is beyond me. 5) Bike rear wheel was bent. Did not rotate freely and rubbed on brakes. Went to website support to find videos posted on Vimeo (another platform) to adjust brakes. 6) tired with no success 7) went to support chat to send a message 8) filmed video and was rejected by chat client despite it allowing this option 9) got an email next day (Saturday 8am) from support (that was nice) 10) was asked to send a photo, but a photo of moving wheel isn’t helpful. 11) I expressed my frustration to this point and outlined all my steps 12) got email next day (Sunday) saying I needed to send a photo for trouble shooting. Said maybe a video could be sent via email 13) requested an exchange instead and was told to go drive this to some charity and donate and get a receipt before a refund is issued compression 14) gmail limits file sizes so had to shoot a video, download a video editing app, reduce resolution to 540p and compression to reduce file size. Then had to splice into 5 parts and email in 3 separate messages. 15) they agreed to send me a rear wheel 16) requested an exchange because I don’t want to spend more time fixing this bike and removing the chain, gears, bearings etc. 17) waiting to hear back. Feel like it shouldn’t be this hard.